Job Detail

Customer Support (Electrical and Electronics) - Sureminds Solutions Private Limited

Date Posted: Feb 13, 2023
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Job Detail

  • Location:
    Hyderabad, Telangana, India
  • Company:
  • Type:
    Full Time/Permanent
  • Shift:
    US shift
  • Career Level:
    Experienced Professional
  • Positions:
  • Experience:
    2 Year
  • Gender:
    No Preference
  • Degree:
  • Apply Before:
    Sep 30, 2023

Job Description

Respond to customer queries in a timely and accurate way, via phone, email or chat. Identify customer needs and help customers use specific features. Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)Update our internal databases with information about technical issues and useful discussions with customers. Monitor customer complaints on social media and reach out to provide assistance. Share feature requests and effective workarounds with team members. Inform customers about new features and functionalities. Follow up with customers to ensure their technical issues are resolved. Gather customer feedback and share with our Product, Sales and Marketing teams.



Company Overview

Hyderabad, Telangana, India

We provide end-to-end recruitment services. Our outstanding longevity as a company has come through understanding our client’s needs and focusing on providing value. We do not believe in being responsive to our client’s needs as much as we believe in... Read More

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